Frequently Asked Questions

Common enquiries about every aspect of our services, from ordering on our bookstore to booking our in-person courses and services.

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Common Questions About Our Website

Animal Massage Awareness is a company dedicated to providing animal lovers with the most complete, and up-to-date, holistic daily care education so they can actively participate in their animal’s well-being. Using efficient yet simple, and easy-to-learn massage techniques, stretching exercises and hydrotherapy modalities, we will help you customize your care program of your companion according to its age, fitness level, and particular needs.

At Animal Massage Awareness, we are committed to stay at the forefront of animal daily care.

Because by increasing your knowledge of simple and easy to apply holistic daily care, animal lovers like you will be able to participate in their animal companion wellness. In addition, Animal Massage Awareness offers information on the latest products for animal(s) to help you make educated decisions for the care of the animals you love.

Animal Massage Awareness provides you information found nowhere else. Everything you see on Animal Massage Awareness is geared to empowering pet owners to develop a holistic daily care program for their beloved animal companions. Animal Massage Awareness provides users with free pet information as well as special discounts from selected associated product and service providers.

Yes! There are no charges associated with visiting our free library of articles and with being a registered member of the AnimalMassageAwareness.com Web site. However, there are some fees associated with the video and book downloads, various services and products offered by Animal Massage Awareness.

Yes. Pet ownership is not a requirement for becoming a registered user of AnimalMassageAwareness.com.

If you are experiencing technical difficulties, please contact Animal Massage Awareness membership services.

If you have a question, you can call the Animal Massage Awareness Support Center at 1-561-537-0366 or 1-561-388-3088 between 9:00am and 6:00pm EST, Monday to Friday. Or, you can email us at info@animalmassageawareness.com. Find more options for getting in touch on our contact page.

Common Questions About Animal Massage

Absolutely. It is important that the owner plays an active role in the daily care of his or her animal(s). At Animal Massage Awareness we design individual daily care programs for you and your animal and teach you how to perform them so that you can do it yourself at home.

Benefits may include decreased pain, increased relaxation, increased rate of healing, decreased chance of further injury, and re-established strength, endurance, and range of motion. You may also notice improved coordination, limited rest, and restored function.

In the case of special conditions such as skin infection, asthma, diabetes, epilepsy, enlarged heart, or congestive heart failure, you must consult your veterinarian first before proceeding with massage, hydrotherapy and stretching. Otherwise, with healthy animals, for the care of body stiffness due to exercise and activities, it should not be necessary. However, when in doubt, always contact your veterinarian.

As its name implies, this care is to be given on a daily basis. This is especially important with older animals who experience a lot of body stiffness. In some cases, caring for them several times a day will make a big difference in the quality of life of some disabled animals. On the other hand, with young and vigorous animals you can be more lax, and use your own judgment on how often you wish to participate in their fitness.

Most common conditions benefit from daily care including general muscle stiffness due to heavy exercising or from arthritis, hip and elbow dysplasia, intervertebral disk disease, wound healing, luxated patella, disk degeneration, fibrocartilagenous emboli, degenerative myelopathy, wobblers syndrome, discospondylosis, joint injuries, tendonitis and bursitis, and soft tissue injuries. Post-surgical procedures such as arthrodesis, cruciate ligament tear, fracture repair, amputation, hip surgery, OCD, and post-laminectomies will also benefit.

Older animals heal and recover at a slightly slower rate than younger ones, but they will benefit just the same, and often even more so, from the increased attention. Remember, age is not a disease.

With conditions such as skin infection, asthma, diabetes, epilepsy, enlarged heart, or congestive heart failure, you must consult your veterinarian first before proceeding with massage, hydrotherapy and stretching.

Hydrotherapy modalities refer the various ways in which you can apply heat or cold onto your animal. It speaks of the various forms of applications and time allocations for each application in order to secure a desired benefit.

Your animal’s attitude will show immediately how much he enjoys the attention and care. After only a few applications you will notice a marked improvement in mobility, flexibility and an overall happier mood in your animal.

In some cases, you will see immediate results. As your animal releases his muscular tension he will revert quickly to his natural self. In other cases where the animal is afflicted with a more serious condition such as arthritis, it might take a 3 to 5 sessions before you see a marked improvement. But in any case, the care and comfort you bring to your animal will show immediate result in your animal’s happiness.

Common Questions About Purchases and Downloads

Downloading your videos is very easy!

All video files are in mp4 (mpeg4) format. Please make sure you are able to play these types of files on your computer before placing an order. Applications we recommend are Quicktime and Windows Media Player. There are other player options available for free download on the internet.

If ordering single video titles – Once your payment has been confirmed you will see the checkout completed screen and you simply click on the Product name to start your download. If you are unable to download your video at the time of your order, your email receipt will also contain the download link(s). Click the link or copy and paste the link into your browser window. Your browser may ask if you want to Open the file with your default video player or if you want to Save the file. Please choose Save in order to watch your video over and over.

If ordering a Package Download or Collection Download – your Video links will be emailed to the email address used on your order within 48 hours of our purchase.  If you do not receive your download links within 48 hourse, please email us at support@animalmassageawareness.com and include your order number.

You have up to 10 days to download your video. You are allowed only 2 attempts to download your video. If you have any problems with your download, please contact us at support@animalmassageawareness.com with your order number and we will email you another download link or provide you with a refund. Please feel free to contact us with any questions, comments or concerns.

All video files are in mp4 (mpeg4) format. Please make sure you are able to play these types of files on your computer before placing an order. Applications we recommend are Quicktime and Windows Media Player. There are other player options available for free download on the internet.

Downloading your eBooks is very easy!

All eBook files come as a zip file containing .mobi, .epub and .pdf files.  Be sure you have a program to UnZip your folder.  Such programs include WinZip and Stuffit Expander. 

Once your payment has been confirmed you will see the checkout completed screen and you simply click on the Product name to start your download. If you are unable to download your video at the time of your order, your email receipt will also contain the download link(s). Click the link or copy and paste the link into your browser window. Your browser may ask if you want to Open the file with your default video player or if you want to Save the file. Please choose Save in order to watch your video over and over.

If ordering a Package Download or Collection Download – your Video links will be emailed to the email address used on your order within 48 hours of our purchase. If you do not receive your download links within 48 hourse, please email us at support@animalmassageawareness.com and include your order number.

You have up to 10 days to download your video. You are allowed only 2 attempts to download your video. If you have any problems with your download, please contact us at support@animalmassageawareness.com with your order number and we will email you another download link or provide you with a refund. Please feel free to contact us with any questions, comments or concerns.

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